Designer | Four members | April 2024 - Present | Figma
A digital tool designed to aid professors in generating patient cases.
RxPert is a tool meant for professors to use for patient case generating. A usual patient case takes between one to two hours to create but with the help of RxPert, professors are able to put in a few key pieces of information and have their case be generated for them.
Problem
Current pharmacy professors are spending hours on creating cases or simply reusing old ones because they don't have the time.
Originally, I was introduced to the idea of a patient simulator by three students who were looking for a UX designer to design the tool. This would've been meant for students who wanted practice with patient interaction. I jumped on the idea because I believed in the purpose of the tool, as well as getting the opportunity to create something new. After doing some informal surveying and talking to professors, we found that there was more of a market for a patient case generator, thus switching courses with our product.
Goals for Case Generator
01
Case Generation
Professors will be able to generate on-paper cases based on their selected topic, learning objectives, and level.
02
Editable Display
Intuitive flow to edit the case, whether it be through chat or the case editor for specific parts.
03
Integration
For the future, we are interested in making cases interactable where students can talk with the patient in the case.
User Personas
Our primary users are within pharmaceutical academia, specifically professors and curriculum planners.
User Research and Testing
After ensuring that there was interesting in the product, we jumped right into designing it. Our goal was to have a functioning prototype that the professors could use and then give feedback on.
We initially had the chat and form be on the left side for the case generating, where the professor could pick whether they wanted to use the form, or chat with the AI directly to create the case. The generated case would then appear on the right side of the screen, including all the information that the professor provided.
We quickly noticed that the professors had not realized they were able to switch between the chat and form.
After doing some research, we realized that other digital tools don't give there users different options of doing one task. After some A/B testing, the form was chosen for case generating and the chat for case editing.
User Quotes
"Cases take one to two hours to create"
"Uncertainty with relying on AI for racial/cultural competency"
"Generated questions for the case are basic"
User Flow
It was important for us to understand how a professor would navigate through our product and creating a user flow allowed us to connect the different interfaces together smoothly.
Lo-Fi and System Design
Access everything you need from one screen.
Whether you want to generate, edit, or view a case, the dashboard provides quick and easy access for all the desired tasks.
Fill out the form and generate your case.
Input the case information and have it be available to use within a few seconds.
Share your cases and interact with others.
Upload your cases for feedback and have access to other’s cases to use in your curriculum.
* Received feedback that professors would not want to use their time to leave feedback/interact with cases - this feature was put on hold
Edit your case with the help of AI.
Click the icon in the corner after the case is generated and edit it till you are happy with the result.
Future with RxPert
We are looking forward to release RxPert out to the public within the next couple months.
Currently, we are refining the user experience of creating and editing the case. We want to ensure that it is intuitive for professors.
Users/User Testing
After some discussion with one of the pharmacy professors at UW, they offered to test run RxPert for Fall Quarter 2024. This will be our first official user and we are excited to see RxPert come to life.
After finals season, we will be sending out surveys to professors to track how they edit cases. We will also be providing them with a case to edit, being able to see what changes the most often versus what doesn't change at all.
Optimization
It is always important to keep testing your design and updating it for better usability. As new interfaces will continue to roll out, we will continue to test them and work the feedback into our design.
Personal Reflection
Taking time to understand the user, not only about how they navigate the platform, but who they are as a person.
One of our biggest struggles for this project has been user testing. The professors’ priority is their class and they often have little time to give elsewhere. From the limited user testing that has been conducted, we often find ourselves needing to make decisions on the user experience by way of extrapolating based on what was said by the professor. By getting to know the professors outside of their classroom selves, I believe that that would help us gain more insight on their thought processes since introspection can often be flawed.
made @ home